1. The Kawa Speciality online store available at kawaspeciality.com.pl (the “Store”) is operated by Zacisze Anioła Palarnia Kawy Kawiarnia Sp. z o.o., with its registered office in Łańcut, entered in the National Court Register (KRS) under no. 0000748706, NIP (Tax ID): 8151804775, REGON: 381290474, share capital: PLN 5,000.00, address: ul. Ottona z Pilczy 21, 37‑100 Łańcut (the “Seller”).
2. These Terms set out the rules for using the Store, concluding and performing distance sales contracts, payment and delivery methods, the right of withdrawal, complaints, and the rules for processing personal data to the extent not governed by the privacy policy.
3. The Terms are addressed to:
   ○ Consumers,
   ○ Business customers (Entrepreneurs),,
   ○ Entrepreneurs with consumer rights (natural persons concluding a contract directly related to their business activity, which does not have a professional nature for them).

1. Client – any entity placing an Order in the Store or using its functionalities.
2. User – a person using the Store (including browsing the offer).
3. Product – goods or services available in the Store (in particular: coffee, accessories).
4. Account – a free electronic service; a set of resources identified by the Client’s e‑mail address and password.
5. Cart – a Store functionality enabling compilation of an Order.
6. Order – the Client’s declaration of intent aimed directly at concluding a sales contract.
7. Business day – Monday to Friday, excluding public holidays.

1. Correspondence / in‑person pickup address: ul. Ottona z Pilczy 21, 37‑100 Łańcut.
2. E‑mail: kontakt@kawaspeciality.com.pl
3. Phone: +48 501 239 648.
4. Customer service hours: Mon–Fri 9:00–17:00 (excluding public holidays).
5. Bank account for transfers: 22 1950 0001 2006 0074 5148 0003.

1. To use the Store you need: a device with Internet access, an up‑to‑date web browser, enabled cookies and JavaScript, and an active e‑mail account.
2. The Seller provides the following free electronic services: Account, Order form, and newsletter (if available). The Client may stop using these services at any time (including by deleting the Account) by contacting support indicated in §3 or via the relevant Store function.
3. The Seller takes steps to ensure the uninterrupted and fully proper operation of the Store. Any interruptions in the operation of the Store, including those caused by force majeure, the need to conduct technical work, or software incompatibility on the User’s part, do not exclude or limit the statutory rights of Consumers and Entrepreneurs, in particular those arising from the provisions on non-conformity of a digital service with a contract. With respect to other Customers (B2B), the Seller’s liability for such interruptions in the platform’s operation is excluded.

1. Prices in the Store are given in Polish zloty (PLN) and are gross prices (incl. VAT).
2. The total price includes the Product price and delivery costs (including any additional fees). The Client is informed of these before placing the Order and in the Cart summary.
3. In the event of a price reduction, the Seller presents information on the lowest price within the 30 days preceding the introduction of the reduction, or—if the Product has been offered for a shorter time—the lowest price from the start of the offering period.
4. Information about Products does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to treat; it becomes binding upon confirmation of Order acceptance.

1. Creating an Account is voluntary and free of charge.
2. Orders may be placed without registration.
3. The newsletter (if available) is provided free of charge based on consent; unsubscription is possible at any time from within the e‑mail message or by contacting us as indicated in §3.

1. The Client adds Products to the Cart, provides recipient data, and selects delivery and payment methods.
2. Placing an Order occurs by clicking the “Order and pay” button (or equivalent), which entails an obligation to pay.
3. After placing the Order, the Client receives an e‑mail confirming receipt and acceptance for processing—at which time a distance sales contract is concluded.
4. For payments not executed automatically (e.g., traditional bank transfer), lack of payment within 2 calendar days may result in Order cancellation.

1. The available payment methods include at least:
   a) traditional bank transfer to the account indicated in §3(5);
   b) electronic payments and card payments via a payment operator (current options displayed in the Cart);
   c) cash on delivery—if visible in the Cart.
2. The rules governing electronic payments are set out in the applicable payment operator’s regulations.
3. Selected methods may entail additional fees—always visible before placing the Order.

1. Deliveries are made within the territory of the Republic of Poland; shipments to selected EU countries and the United Kingdom may be available—the current options and rates are displayed in the Cart.
2. Delivery methods: courier, parcel lockers (if available), and in‑person pickup at ul. Ottona z Pilczy 21, 37‑100 Łańcut (PLN 0; after you receive a notice that the Order is ready for pickup).
3. Lead time is indicated with the Product and in the Order summary. For Products with different lead times, the Store may ship in parts (with the Client’s consent) or after completing the whole Order.
4. The risk of accidental loss of or damage to the Product passes to the Client upon release of the Product; for Consumers—upon taking possession of the item.

1. A Consumer and an Entrepreneur with consumer rights may withdraw from the contract within 14 days without stating a reason. The period is counted from the moment the Client or a designated person takes possession of the Product.
2. To meet the deadline, it is sufficient to send the Seller a statement of withdrawal (e.g., by e‑mail to the address in §3) before the deadline expires.
3. Payments will be refunded within 14 days of receipt of the withdrawal statement; however, the Seller may withhold the refund until the Product is received back or proof of its dispatch is provided.
4. The Client bears the direct cost of returning the Product.
5. The Client is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
6. The right of withdrawal does not apply in particular to:
   a) goods made to the Client’s specification or clearly personalized;
   b) products delivered in sealed packaging which, once opened after delivery, cannot be returned for health protection or hygiene reasons, if the packaging has been opened (e.g., an opened bag of coffee);
   c) digital content not supplied on a tangible medium—where performance has begun with the Client’s express consent before the withdrawal period expired and after being informed of the loss of the right of withdrawal;
   d) other cases indicated in Article 38 of the Consumer Rights Act.
7. The Seller provides clear return instructions on the “Returns and complaints” page; the Client may use any statement, including the statutory model form specified in the Consumer Rights Act.

1. The Seller is liable to Consumers and Entrepreneurs with consumer rights for non‑conformity of goods with the contract under the rules set out in the Consumer Rights Act (Articles 43a–43g).
2. A complaint may be submitted electronically (e‑mail per §3) or in writing (address in §3). We recommend including: description of the defect, date of discovery, the expected remedy to bring the goods into conformity, and proof of purchase.
3. The Seller responds to a complaint within 14 days of receipt; failure to respond within this period means the Consumer’s request is deemed accepted.
4. If a complaint is accepted, the Seller will bring the goods into conformity (repair or replacement), and where this is impossible—will appropriately reduce the price or accept withdrawal from the contract with a full refund.

1. A Consumer may use free assistance from municipal/district Consumer Ombudsmen and the Trade Inspection.
2. Complaints and disputes may also be resolved via the EU ODR platform: https://ec.europa.eu/consumers/odr/.

1. The Store may enable the publication of reviews.
2. Transparency: for each review we indicate whether it has been verified (i.e., posted by a Client who purchased the Product—verification by linking the ability to rate to a completed Order) or unverified (a review without such verification).
3. The Store does not hide negative reviews nor take actions to artificially boost ratings. Any sponsored content or advertising is clearly marked.

1. The data controller of Clients’ personal data is the Seller indicated in §1.
2. The principles of data processing (purposes, legal bases, data subject rights, data recipients, storage periods) and the rules for using cookies are laid down in the Privacy and Cookies Policy available in the Store.
3. Contact for data protection matters: e‑mail as in §3.

1. Pursuant to the Digital Services Act (DSA), the Seller designates the email address: kontakt@kawaspeciality.com.pl as the sole point of contact for direct communication with registered bodies, Commissions used, the Digital Services Council, and Users in situations related to the use of the Store and commercial services. Communication covers all matters related to content moderation, conducted in Polish.

2. Store Users have the option to publish product reviews. Required information is prohibited if the content shared or inconsistent with the Terms and Conditions:
a) infringes copyright, personal rights, or copyright laws,
b) contains vulgar language, infringes violence, or discriminates,
c) creates spam, disguised competitive advertising, or sends reviews that manipulate Product ratings,
d) contains malware, links to powerful websites, or phishing sites.
The Seller does not automatically verify all reviews before publishing them. However, the Seller reserves the right to manually moderate them (including blocking access or disconnecting them) if a report is received at the postal or email address confirming their unlawful nature.

3. The entity owner or entity has the right to review the information available in the Store regarding the content or non-compliance with the Terms and Conditions. Applications may be submitted electronically only, by sending an email to: kontakt@kawaspeciality.com.pl. A postal application, to be considered registered and effectively processed, must include:
a) the preparation of the product whose use includes the information regarding the information compliant with the regulations;
b) the information contained in this information, i.e., the URL of the product subpage and the designation to which the application is subject;
c) the name and surname or a supplementary email address;
d) a confirmation that the information contained in the application is accurate and complete.

4. A confirmation of receipt of the email containing the application. After verifying the collected information, the doctor may decide to:
a) remove the content or block access to it,
b) suspend or notify the Account of the User who committed a gross violation,
c) leave a review in the store if the complaint is unfounded.
The initial resolution and its justification will be communicated to the Seller by mail, which is universal, and to the User who received the content (provided their email address is provided).

5. The User whose content has been removed or blocked, as well as the final one that was sent to the rejected address, has the right to submit a request for a decision within six months of receiving the decision. Appeals should be submitted in the form of a reply to the received message to the following email address: kontakt@kawaspeciality.com.pl. The seller solves the problem in a non-discriminatory, objective manner and without the use of automated decision-making tools.

1. Contracts are concluded in the Polish language and are governed by Polish law.
2. For matters not regulated herein, generally applicable provisions shall apply, in particular: the Civil Code, the Act on Provision of Electronic Services, and the Consumer Rights Act.
3. The Seller may amend the Terms for important reasons (e.g., changes in laws, payment/delivery methods, functionalities). We provide at least 14 days’ prior notice; amendments do not affect acquired rights.
4. The current version of the Terms is available in the Store under the “Terms and Conditions” tab.